Course Description

The Leadership Programme gives you time out of the day‑to‑day, to work on the business rather than in it. Across three linked modules, you will look at:

• People leadership: understand your leadership style and its impact; learn to coach, influence and build high‑performing teams. Expect facilitated exercises and peer feedback.

• Customer leadership, culture & human factors: design the client experience end‑to‑end, apply human‑factors thinking to reduce error and friction, and shape the culture you want on the shop floor.

• Financial leadership & planning: read the numbers that matter, build simple KPIs, and create a grounded plan that connects people, process and profit.

What makes it different?

Experiential learning: practical activities, group discussion and live feedback to embed skills.

Delegate‑led agenda: space to focus on your real practice challenges to support transfering learnings.

360‑style feedback and reflection: opportunities to gather structured input on your leadership and convert it into a simple development plan.

XLVets community network: learn with peers and leave with a support group that keeps you accountable after the course. 

What will I learn? 

• Understand your leadership style. Know how you come across to your team and what to keep or change to get the best from them.

• Get confident with the numbers. Read your basic accounts, know what the key figures mean, and use them to make better decisions.

• Improve team conversations. Hold one‑to‑ones and team meetings that actually solve problems and keep people motivated.

• Make the client journey smoother. Spot where clients get frustrated and fix those points so the whole experience feels easy and professional.

• Limit mistakes and reduce stress. Put in simple systems that reduce errors and make life easier for your team and your clients.

• Improve how work flows. Pick one process (like repeat meds or referrals), tidy it up, and make it quicker and clearer for everyone.

• Keep the changes going. Leave with a clear action plan and a small group of peers to keep you on track after the course.