1. Who we are 

XLVet UK LTD (“we”, “us”, “our”) operates the website xlvets.co.uk. 

For the purposes of data protection law, XLVets is the data controller of any personal data you provide to us. 

Contact details: 

XLVet UK LTD 

Building, Suite 4, 4th Floor, Coble Dene, CAI, North Shields NE29 6DE 

Email: info@xlvets.co.uk 

Telephone: 01228 711788 

If you have any questions about this policy or how we use your data, please contact us using the details above. 

2. What information we collect 

The personal data we collect from you includes: 

• Details of which version of web browser you use 

• Information on how you use the site, using cookies and page tagging techniques 

• Personal identifiers and contact details (for example, name and email address when submitting a form). This information is provided to us by you directly. We use this information to respond to your queries. 

Information collected automatically 

When you visit our website, we collect certain information automatically using cookies and similar technologies: IP address, Browser type and version, Pages visited, Time and date of visit, Referring website. 

Where you provide your consent, we use Google Analytics cookies to collect information about how you use this website.   

Google Analytics processes information about: the pages you visit xlvets.co.uk, how long you spend on xlvets.co.uk pages, how you got to the site, what you click on while you’re visiting the site. 

We make sure you cannot be directly identified by Google Analytics data. We do this by using Google Analytics 4 which does not log or store individual IP addresses or other identifying information. 

We will not combine analytics information with other data sets in a way that would directly identify who you are. 

3. How we use your information 

We collect your personal data in order to: 

• Gather feedback to improve our website, for example our navigation and content. 

• Respond to any questions you send us, if you’ve asked us to. 

• Monitor use of the site for improvements or to identify security threats. 

• Monitor the performance of the site to identify inefficiencies and errors. 

• We use the information we collect through Google Analytics to see how you use xlvets.co.uk and to see how well the site performs on your device. 

We only use your data where we have a lawful basis to do so under UK GDPR. 

4. Lawful basis for processing 

We rely on the following lawful bases: 

• Consent – where you agree to cookies or submit an enquiry. 

• Legitimate interests – to improve and maintain our website. 

• Legal obligation – where we must comply with legal requirements. 

You may withdraw your consent at any time. 

We will share your data if we are required to do so by law - for example, by court order, or to prevent fraud or other crime. 

The data we collect with Google Analytics cookies is transferred and stored with Google where we analyse it with Google Analytics software (Google Analytics 4). We do not allow Google to use or share this data for their own purposes. 

The data we collect with our contact form is a name and email address. 

We will not: 

• Sell or rent your data to third parties. 

• Share your data with third parties for marketing purposes. 

5. How long we keep your data 

We only keep personal data for as long as necessary to fulfil the purposes we collected it for, including legal or reporting requirements. 

Website analytics data is retained in accordance with Google Analytics retention settings. 

6. Google Analytics 

We use Google Analytics to collect anonymous information about how visitors use our website. 

Google Analytics collects information such as: 

• How long you spend on the site 

• Which pages you visit 

• How you arrived at the site 

We use this information to improve our website. 

Google Analytics may process data outside the UK. Where this occurs, appropriate safeguards are in place. 

You can opt out of Google Analytics tracking by: 

• Declining analytics cookies in our cookie banner 

• Using Google’s browser add-on: https://tools.google.com/dlpage/gaoptout 

7. Sharing your information 

We do not sell your personal data. We may share data with: 

• Website hosting providers 

• IT service providers 

• Google Analytics (as described above) 

All third parties are required to respect the security of your personal data. 

8. Your rights 

Under UK data protection law, you have the right to: 

• Access your personal data 

• Request correction of inaccurate data 

• Request erasure of your data 

• Restrict or object to processing 

• Data portability 

• Withdraw consent at any time 

You also have the right to complain to the Information Commissioner’s Office (ICO): https://ico.org.uk 

9. Data security 

We are committed to doing all that we can to keep your data secure. We have set up systems and processes to prevent unauthorised access or disclosure of your data - for example, we protect your data using varying levels of encryption. 

We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure. 

10. Changes to this policy 

We may change this privacy policy. In that case, the ‘last updated’ date at the bottom of this page will also change. Any changes to this privacy policy will apply to you and your data immediately. 

If these changes affect how your personal data is processed, we will take reasonable steps to let you know. 

Last updated 4th March 2026. 

1. What are cookies? 

Cookies are small text files placed on your device when you visit a website. They help the website function properly and provide information to the site owner. 

2. How we use cookies 

We use cookies to collect and store information about how you use the XLVets website. Cookies are used to: 

• Measure how you use the website so it can be updated and improved based on your needs 

• Remember the notifications you’ve seen so that we don’t show them to you again 

Cookies xlvets.co.uk are not used to identify you personally. 

3. Types of cookies we use 

Strictly necessary cookies: 

These cookies are essential for the operation of the website and do not require consent. Examples include security cookies and session cookies. 

Analytics cookies (Google Analytics): 

These cookies help us understand how visitors use our website. Examples may include ‘_ga’, ‘_gid’, and ‘_gat’. 

4. Managing cookies 

When you first visit our website, you will see a cookie banner allowing you to: 

• Accept all cookies 

• Reject non-essential cookies 

• Manage your preferences 

You can change your cookie preferences on xlvets.co.uk at any time by clicking on the ‘Revoke Consent’ button (found at the bottom of each page). You can then adjust the available options to ‘On’ or ‘Off’. You may need to refresh your page for your settings to take effect. 

Alternatively, most web browsers allow some control of most cookies through the browser settings. To learn more about cookies, visit https://www.allaboutcookies.org 

5. Changes to this cookie policy 

We may update this Cookie Policy from time to time. Updates will be posted on this page. 

Last updated 4th March 2026.