We are an independent small animal practice based in West Sussex with three branches in East Grinstead, Edenbridge and Horley.

After 15 years of working for Portland Vets, our Head Receptionist is relocating leaving a fantastic opportunity for an experienced Veterinary Receptionist to join our front-of-house team. If you are a dynamic person with a passion for client care looking for a new challenge in a fantastic independent small animal practice, we are waiting to hear from you. We are a BVRA member and there are plenty of opportunities to grow and expand the role. In-house tutorials and external CPD are encouraged. 

The Reception Team Leader role is to be a minimum of 30 hours per week, ideally full-time 40hrs, working Monday-Friday with occasional Saturday work. This is to be a job share with a Reception Manager.

The Team Leader will be responsible for team training, appraisals, monitoring and improving client experience, streamlining protocols, organising and running team meetings, attending management meetings, and setting up SOP’s. They will work closely with the Reception Manager who will have responsibility for the ‘nuts and bolts’ ordering, rotas, diary management, health plans, etc.

The successful candidate will need to have several years of veterinary reception experience and previous experience in a managerial/hr role. They will need to be client-focused, efficient and IT competent; with a keen eye for detail and a drive to continually improve customer service.

Salary based on £25,000pa (full-time). This role is available for an immediate start.

To apply for this role, please email your CV and Covering Letter to Valerie Pollard (Practice Manager) valerie@portlandvets.co.uk


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